Terms and Conditions

We have made every effort to ensure that our pictures represent our products as well as we can, but colours and images vary slightly according to the monitor they are viewed on. Products have been described with sizes/lengths and colour options to help you choose.

UK Statutory Instrument 2000 No 1668 requires that consumers be advised that all earring products are unsuitable for use in newly pierced and unhealed ears, or other pierced parts of the human body.

Should there be an error in the description or price of goods in the catalogue, Charmworks reserves the right to supply goods at the correct price.

Changes to Terms & Conditions for buying goods online

We reserve the right to change these Terms & Conditions for buying goods online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, you must not place any further orders.

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.

If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

Returns Policy

We hope you will be very happy with your purchases. However, we offer a 7-Day "No Quibble Guarantee". If any item is not to your satisfaction, we will be happy to provide you with a refund, providing the goods are returned 'as sold' within 7 days. After 7 days, subject to items being returned in mint condition, you will be offered a Credit Note for the value of the goods. This can be redeemed at any time over the following three months. Postage and packing is not refunded on returned items.

For health and hygiene reasons, no refunds are available on pierced earrings or navel jewellery.

When returning goods, it will speed up the process enormously if you remember to include your name/address, and where possible, your order number. Any items returned should not have been used or worn.
Please send items back via recorded delivery for your own proof of delivery, as Charmworks cannot take responsibility for items lost in transit. This postage cost is not reimbursed. Once we receive the goods, we will then refund your money or allow you to exchange the items for something else. Refunds after 7 days from the date of dispatch are at the discretion of Charmworks.
By placing an order, you agree to the terms above. Your statutory rights are not affected.

Please note that our offices are now closed for the Christmas period, and will reopen on Monday 12th January 2009. You can still place an order during this time, but please note that until the 12th January, there will be no-one to process your order, so it may take a little longer to get to you than you are used to.

Privacy

Charmworks is committed to protecting your privacy. To this end, we do not sell, loan, or rent any identifiable information regarding our customers to any third party.